Trust ●

The True Nature of Trust  - How to Build Trust - The Predictability Challenge

KEY MESSAGES

Objectively, I feel more trusted by Amazon than by my own company: it takes me much less effort to start transacting with them

To play together, trust is crucial and it can only be built on the job.  Working together, each of us listening to others is the best way to build trust

It’s impossible to play staying “outside”. 

HR ask for trust under the form of delivering against promises, but what is the value of promises in an uncertain world?

KEY MESSAGES

Trust could be considered as an alternative to today’s  “coercion” management

Trust is closely related to predictability: The more predictable, the more trustable

Reduce the uncertainty of your behaviour if you wish to be trusted

BUT Power imposes some level of uncertainty in your behaviour

Building trust is an arbitration between uncertainty and predictability of your behaviour.  Ethic also is about predictability

Building trust in a team means deciding together what the rules are

Confidence (Trust) = Cum (with) Fides (Faith - The greater goal)

Trust necessitate 2 people PLUS a cause (Something greater than us)

I can only be trusted by people I trust

Self-confidence (Trust) is a starting point.

KEY MESSAGES

Trust is the basis of economic development

Trust reduces the costs of transactions, and contributes to boosting innovation

Taxi receipt:  Does your company trust more a taxi driver in Cairo than yourself?

Trust and they will trust you: This necessitates to give -up control.

Becoming more predictable: Explain your decisions,

Decide collaboratively,

Set up a clear doctrine (Principles of action)

Need for a ‘Greater than us’:
Make the WHY (purpose)
& the Intent visible

WANT MORE?

We got by chance the opportunity to record Jules Goddard in his favorite Pub in Berlin.  Despite of an awful background noise, we finally decided to share the result of the encounter with you. 
We apologise indeed for the poor audio quality ...